TRANSACTION GUIDE & ORDERING STEPS

This text explains the commercial operation of the website www.golivea.eu and the technical steps required to conclude a sales contract.

 

INTRODUCTION: OUR COMMERCIAL MODEL 

GOLIVEA BV operates exclusively under the “Direct Sales” model in accordance with EU Directives and Dutch Law.

• Role of Brand Ambassadors: The promotion, marketing, and sale of GOLIVEA products are conducted through authorized “Independent Brand Ambassadors.”
• No Standalone Retail: GOLIVEA does not conduct standard retail sales to consumers without a connection to a Brand Ambassador. All orders on www.golivea.eu require a match with a Brand Ambassador (Sponsor).

I. STEPS TO PLACE AN ORDER

1. Connecting with a Brand Ambassador (Mandatory Step) 

Because we operate a Direct Sales model, you must connect with a Brand Ambassador to start shopping. This happens in two ways:

• Method A (Referral Link): If you click on a special link shared by a Brand Ambassador, the system automatically matches you with them.
• Method B (Manual Entry): If you visit the website directly, you will be asked to enter a “Sponsor Code / Ambassador ID” during registration or checkout.

2. Product Selection 

Once connected, you can browse the catalog, view product details, and add items to your Shopping Cart.

3. Login or Guest Checkout

To proceed, you have three options:

• Log In: If you are an existing member.
• Register: Create a new account to save your details.
• Guest Checkout: Place an order without creating a permanent account (Data is retained only for order fulfillment).

4. Delivery Details 

Enter your delivery address. You may choose a different billing address if needed.

5. Payment Method 

Select your preferred secure payment method. Options include:

• iDEAL (Standard for the Netherlands)
• Credit/Debit Card (Visa, Mastercard)
• Bancontact (for Belgium) or other local methods.

6. Order Summary & Legal Approval 

Before finalizing, review your “Order Summary” (Products, VAT, Shipping Costs).

• Mandatory Action: You must check the boxes to accept the General Terms & Conditions and acknowledge the Right of Withdrawal.

7. Completion Click the “Order with Obligation to Pay” (or “Place Order”) button

• Confirmation: You will see a success screen with your Order Number.
• Email: You will immediately receive an Order Confirmation Email containing your invoice and the contract details.

II. CONTRACT STORAGE

The sales contract is concluded electronically. GOLIVEA stores the electronic data of your order for the statutory period in accordance with the statutory retention obligations under Dutch law (7 years). You can access your past orders at any time via the “My Account” section. The Terms and Conditions applicable at the time of your order are sent to you via email.

III. POST-ORDER ACTIONS

1. Address Changes 

If you made a mistake in your address, please contact Customer Support ([email protected]) immediately. If the package has not yet been handed to the courier (PostNL/DHL), we can update it.

2. Cancellations & Returns

• Before Shipping: You may cancel your order by contacting Support before it is dispatched.
• After Shipping: You have the right to return products within 30 Days (refer to the “Right of Withdrawal” policy). Use the Model Withdrawal Form or email us to initiate a return.

3. Correcting Input Errors 

The website allows you to review and correct any input errors (e.g., wrong quantity, wrong address) on the “Order Summary” page before you click the final payment button. Please review this page carefully.

IV. DATA PROTECTION (PRIVACY) 

Your personal data is processed in strict compliance with the General Data Protection Regulation (GDPR) (Algemene Verordening Gegevensbescherming – AVG).

• We use SSL encryption to protect your payment data.
• For full details, please review our Privacy Policy at golivea.eu/privacy.

V. DISPUTE RESOLUTION

1. Internal Resolution: If you have a complaint, please contact [email protected] first. We aim to resolve all issues amicably within 14 days.
2. Dispute resolution mechanism offered by the EU:: If we cannot resolve the dispute, you may submit disputes through the dispute resolution mechanism offered by the EU via the procedure available at that time.
3. Competent Court: For legal disputes that cannot be resolved via mediation, the competent court inThe Netherlands, shall have exclusive jurisdiction.